Refund policy
REFUND POLICY:
Every piece is personalised with a name and instructions given by the customer. We work very hard to ensure that you get the highest value from your purchases. Since the pieces are created after receiving the order through handwork and handwork, it is not possible for us to re-sell these pieces in case of returns. They will be fully wasted and melted. However, we understand that sometimes the customer may have to cancel the order in difficult circumstances. In such cases, we will refund 60% of the value of the order and 40% will be retained towards our losses.
1. Original delivery of the order must be returned within 10 days.
2. The refund will be executed only after receiving the original order and approval of your case.
3. The cost of returned shipping will be paid by the customer.
4. Refund will be made in the same account as the original payment.
5. Please retain the postal receipt of sending the parcel back
6. The items are the responsibility of the customer until signed by us.
7. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
8. If more than 15 business days have passed since we’ve approved your return, please contact us at info@calligraphyjewellery.com
RETURN AND EXCHANGES:
Personalised Name jewellery cannot be sold or worn by others. Hence, we do not accept any returns. However, if there is any mistake from our side, please contact the customer care immediately after receiving the order. If you want to return an item please reach us at customer service.
1. To start a return, you can call or contact us at info@calligraphyjewellery.com. Please confirm our company address before sending the return parcel.
2. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
3. In case of exchanges if you wish to adjust any outstanding amount due on us with a new order, we shall gladly do so, but you will have to pay the difference in price.
4. Please note you must return the original item before we start the production of the new item in case of exchange.
5. If you wish to return an item due to any mistake from our side, please contact us immediately after receiving the order so that we can evaluate the issue and redress it for you.
6)However return or exchange of earrings will not be possible due to hygiene reasons.
PROCESS TIME, SHIPPING AND DELIVERY:
Orders start within 6 hours of receiving the payment. Its take 5 to 7 days in completing the piece. Firstly the name is designed by the calligrapher in the desired language of the customer, then the silversmith converts the design into metal plate by sawing and cutting. Then the piece is taken for attachments and buffing. After quality check the piece goes to the rhodium department. Final piece is sent to the head office for dispatch.
1. It takes 5 to 7 working days in making the piece which is the processing time.
2. We require additional 2 working days to deliver within Kuwait.
3. We require additional 5 working days to deliver within U.K
4. All international orders need 5 to 10 working days in transit.
5. Any local tax should be paid by the customer
6. Please plan in advance
DAMAGES OR LOST PACKAGES:
1. If you think that the item you received is damaged or incomplete, please contact us immediately within 3 days of receiving the items.
2. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
3. If you do not receive the items within 15 days of dispatch, please contact us so that we can look into the shipping company.
SIZES:
Giving correct ring and bracelet size during order is the sole responsibility of the customer. Any complains related to size will incur additional cost in resizing. Please watch videos online on 'How to take your ring size at Home', visit your local jeweller or refer to our Ring size and Bracelet size guide to know what would be the best size for you.
RHODIUM COATING:
Each piece is finished with rhodium plating. Rhodium prevents silver for tarnishing and discolouration. It also adds glow and shine to the piece and maintains its beauty for years. However, few people are allergic to rhodium, If you do not want the piece to be rhodium plated, please let us know in the "Note to Seller" text box during checkout.
ORDER CANCELLATIONS:
Since we start the process as soon as we get the order, please inform us about any cancellations within 6 hours of placing the order.However if the order is started for procession we will refund 60% value of the order.
After cancellation is confirmed, you can either keep the amount as a deposit to 'Calligraphy Jewellery' or order something else in exchange. Else, we will refund it within 10 working days. Any bank charges will be paid by the customer.
Calligraphy Jewellery reserves the right to make any amendments to this policy at any time. If you have any inquiries regarding any of our policies please contact us via our contact form or email info@calligraphyjewellery.com
